HOSPITALITY ADMINISTRATION

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Hospitality Administration

This is a 400 Hours diploma program that is offered Fulltime. Any Hospitality Management diploma is a combination of 50% of classroom study and 50% of co-op work experience.
As a student, you will learn the concepts and techniques related to hotel and restaurant operations, international marketing, food preparation and service, financial analysis, accounting, front and back office operations and intercultural team dynamics.
20 Weeks Program [400 Hours]
Credential: Diploma

PROGRAM LAYOUT

PROGRAM SCOPE

Our instructors, who have been employed as senior management within the industry, have many years delivering hospitality programs and offer their own hands-on experience and knowledge to our students.
Students interested in the diploma must apply to the Bachelor of Hospitality Management. Prior to completion of their first year, students must indicate their interest in exiting with their Hospitality Management Diploma. Upon successful completion of the first two years, students will be eligible to receive the Hospitality Management Diploma.


HUMAN RESOURCES AND SERVICE INDUSTRY

  1. Job Descriptions
  2. Employee selection, applications, interview techniques, probation, employment standards
  3. Employee Training
  4. Employee evaluation, pay raises, promotions, discipline, termination
  5. Employee records
  6. Scheduling and Payroll
  7. Worker’s Compensation

PURCHASING FOOD/SERVICE

  1. Purchasing cycle
  2. Suppliers
  3. Receiving and storage
  4. Inventory: perpetual inventory, requisitions, quantity control, turnover
  5. By-laws and similar considerations: zoning, utilities, highways, property appraisal
  6. Feasibility Study
  7. Purchasing cycle

BUSINESS MANAGEMENT

  1. Proprietorship
  2. Partnerships
  3. Limited Company
  4. Corporations
  5. Chains and Franchises
  6. Professional help: banker, accountant, lawyer, consultants, government, Services
  7. Basic mathematic calculations: percentages, averages
  8. Basic bookkeeping principles

PLANNING RESTAURANT MENU

  1. General menu requirements
  2. Menu presentation
  3. Effect of menu on decision making
  4. Menu design
  5. Menu merchandising
  6. Menu analysis
  7. Importance of site: general suitability, site specialists
  8. Visibility, Suitability, Accessibility
  9. Location Factors

LOCATION & EQUIPMENT

  1. Leasing: agreements, clauses, bare leases, net and gross, offer and acceptance, conditions, renewal options, buy-out options, interest
  2. Fixtures and equipment
  3. Rentals: fixed rental, variable rental, percentage of sales, percentage of profit
  4. Sale / Leaseback
  5. Rental Agents
  6. Architect and Contractors: leasehold ,improvements, blueprints, preliminary
NEWCASTLE COLLEGE OF BUSINESS & TECHNOLOGY

SANITATION, SAFETY AND EQUIPMENT

  1. Interpretation of term
  2. Personal hygiene
  3. Food contamination
  4. Safe food handling
  5. Construction standards
  6. Maintenance standards
  7. Sanitation codes
  8. The Health Protection and Promotion Act
  9. Food poison prevention
  10. Dishwashing
NEWCASTLE COLLEGE OF BUSINESS & TECHNOLOGY

BAKE THEORY

  1. Flour Production & Applications
  2. Types of Shortening
  3. Sugar Commodities
  4. Eggs in Baking
  5. Dairy Products
  6. Use of Salts
  7. Leavening Agents
  8. Chocolate and Flavoring

CALCULATIONS-BASIC

  1. Addition, subtraction, multiplication & division
  2. Common Fractions
  3. Decimal Fractions
  4. Percentages
  5. Standards of Measurement
  6. Fahrenheit to Celsius conversions

COMMUNICATIONS-BASIC

  1. Basic Business Communications
  2. Accident Reports
  3. Resume preparation
  4. Cover Letters
  5. Application Forms

NUTRITION-BASIC

  1. Major nutrient identification
  2. Lipids
  3. Proteins and Vegetarian Diets
  4. Carbohydrate and Dietary Fibre
  5. Vitamins, Processing & Additives
  6. Mineral Elements
  7. Water – Sources, value & quality
  8. Developing Food Patterns

QUANTITY FOOD PREPARATION

  1. Rules of personal hygiene and sanitation
  2. Safety regulations
  3. Large kitchen equipment identification
  4. Stock, soup and sauce cookery
  5. Poultry, lamb, pork, beef, fish cookery
  6. Potato and vegetable cookery
  7. Salad preparation
  8. Dessert preparation

TECHNIQUES OF BAKING

  1. Pie dough
  2. Piping batters
  3. Quick breads and muffins
  4. Cream desserts
  5. Icings
  6. Yeast dough
  7. Choux paste products
  8. Pastries
  9. Cake preparation

KITCHEN MANAGEMENT

  1. Hospitality /Tourism Perspectives and Organizations
  2. Orientation, Training and Career Planning
  3. Menu Planning and Basic Marketing
  4. Table Service
  5. Basic Kitchen Calculations
  6. Basic Purchasing
  7. Kitchen Organization, Maintenance and Security
NEWCASTLE COLLEGE OF BUSINESS & TECHNOLOGY

CULINARY TECHNIQUES - BASIC & ADVANCED

  1. Kitchen Tools – Identification, Storage & Handling
  2. Uniform Standards
  3. Proper Food Storage and Packaging
  4. Fire Procedures
  5. Stock Cookery
  6. Thickening Agents
  7. Soup Cookery
  8. Sauce Cookery
  9. Egg & Breakfast Cookery
  10. Short Order Cookery
  11. Vegetable, Pasta & Rice Cookery
  12. Fish & Shellfish Cookery
  13. Meat Entrees
  14. Salads
NEWCASTLE COLLEGE OF BUSINESS & TECHNOLOGY

CUISINE – A LA CARTE

  1. Introduction
  2. Appetizers, Soups and Salads
  3. Vegetables, Potatoes, Pastas and Rice
  4. Desserts
  5. Equipment Identification, Use and Maintenance

CALCULATIONS-ADVANCED

  1. Business Calculations
  2. Cost / Sales Calculations
  3. Break-even Analysis
  4. Inventory Calculations
  5. Yield Calculations

COMMUNICATIONS-ADVANCED

  1. Formal Reports
  2. Business Correspondence
  3. Resume Development and Career Planning
  4. Presentation Skills
  5. Application Forms

FOOD THEORY - ADVANCED

  1. Deep Frying and Fish Cookery
  2. Meat & Poultry Cookery
  3. Wines, Spirits and Beers in Cooking
  4. Garnishes & Derivative Sauces
  5. Buffet Preparation
  6. Convenience and Microwave-ready Foods
NEWCASTLE COLLEGE OF BUSINESS & TECHNOLOGY

FOOD, BEVERAGE AND LABOUR COST CONTROLS

  1. Objectives and Applications of a Food and Beverage
  2. Control System
  3. Food & Beverage Cost controls
  4. Management Principles
  5. Employment & Labour Laws
  6. Employment Recruitment, Selection and Training
  7. Performance Assessment and Productivity Standards
  8. Labour Relations
  9. Labour Cost Controls
NEWCASTLE COLLEGE OF BUSINESS & TECHNOLOGY

EMPLOYMENT OPPORTUNITIES

  1. Assistant Restaurant Manager
  2. Restaurant Banquet Manager
  3. Cafeteria Manager
  4. Front Office Manager in Hotels
  5. Dining Room Manager
  6. Food Services Manager
  7. Hotel Food and Beverage Service Manager
  8. Restauranteur Food Services

FEES STRUCTURE

Tuition Fees

CAD $3,005

Study Materials

CAD $395

Administration Fees

CAD $495

Total Program Fees

CAD $3,895